ADRIO - Mediation from the Inside Out

ADRIO - Mediation from the Inside Out

Mediation from the Inside Out: Deepening our Capacity as Conflict Healers


"The success of an intervention depends on the interior condition of the intervener." Is this quote from William O’Brien true? If it is, it could be read to say, “The success of a mediation (or coaching session) depends on the interior condition of the mediator (or coach).” This is hard news for mediators, coaches and other intervenors! This workshop considers how our interior condition influences, transforms or entrenches the clients with whom we work, inviting us to sharpen our capacity as conflict healers. Attention is given to how we might attend to our interior condition as we walk with our clients through their hard conversations.  

Registration includes program materials, breakfast, lunch and refreshment snacks.

For more information, view the program brochure: 


Where: Hotel Novotel North York, 3 Park Home Avenue, Toronto, ON.

When: Thursday, October 25th, 2018, 8:00AM – 4:30PM 


-          Early bird Member: $230

-          Member regular: $260

-          Non-member: $300

-          Early bird deadline: Midnight, October 1st, 2018

* +HST on all rates. Cancellation Policy: If you are unable to attend, your registration is fully transferable to another person in your organization. If you must cancel, notice must be received in writing. All refund requests received on or prior to September 27th, 2018 will receive a refund less a 20% administrative fee; those received on or before October 4th, 2018 will receive a refund less 50%. No refunds after October 4th, 2018. Sessions, speakers and times are subject to change. Registrations are tentative until October 11th, 2018. Should ADRIO need to cancel this event, you will receive a full refund.

Once your registration is accepted and payment is processed, the refund policy above will apply in all circumstances.


8:00 AM- 9:00 AM Full American Breakfast and Registration

9:00 AM Program Part I

• Introduction

o Welcome, agenda review

• Introduction to theme: Two quotes to guide the conversation

o “The success of an intervention depends on the interior condition of the intervenor.” William O’Brien

o “One could say that [as mediators] we have preciously guarded neutrality as the standard at the expense of examining the role of compassion. We have honed our skills as conflict technicians, not conflict healers.” Lois Gold

• Dialogue and teaching re: both quotes and their implications

• Case study and application

10:45 AM – 11:00AM Morning break

11:00 AM Program Part II

• Emotional triangles and the third-party role

• The use of self in the third-party role

• Implications for transforming polarized thinking

12:30 PM – 1:30 PM Lunch

1:30 PM Program

• Attending to the interior condition

2:45PM – 3:00 PM Afternoon break

3:00PM – 4:30 PM Program

• Case study

• Development of questions and tone that expand the mediator’s role from solely technician to include healer as well. 

4:30 PM Closing


With more than 25 years’ experience coaching, mediating, training and consulting, Betty is a highly regarded Conflict, Change and Leadership Specialist. Driven by her desire to enhance the health and vitality of organizations and their leaders, Betty specializes in working with complex challenges, transforming workplaces and organizations through custom-designed engagement. Betty’s capacity to care deeply, listen well and provide wise and thoughtful support allows her to help her clients engage in tough, meaningful and important conversations, set directions and achieve positive organizational change. Betty brings a wealth of experience to her work, having worked with a wide range of organizations, both nationally and internationally. Betty has extensive education, training and experience in coaching, mediation, negotiation, consensus building, consultation, facilitation, and organizational health. As Co-Founder and CEO at Credence, Betty’s great joy has been the opportunity to mentor and support the growth of the Credence team. Betty is a Chartered Mediator with the ADR Institute of Canada and a member of the ADR Institute of Ontario. Outside of her work with Credence, Betty is a regular instructor at the University of Waterloo. In addition, Betty is a PhD Candidate at VU (Free University Amsterdam) through which she is working on a thesis on the topic of conflict transformation.

10/25/2018 8:00 AM - 4:30 PM
Hotel Novotel North York 3 Park Home Avenue Toronto, ON M2N 6L3

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